We do not provide refunds.
We can accept Exchanges for items that are 100% completely:
e) With its original tags attached
f) With original packaging intact
We do not accept Exchanges for orders made with promotional codes, sales items, accessories, and bags.
Exchanges are only for the same item in a different size or colour.
An Exchange Request must be made via email firstname.lastname@example.org within 48 hours upon receiving the item.
The email shall include:
a) Invoice number
b) Invoice date
c) Picture of the item
d) Explanation of such Exchange Request
If your Exchange Request is approved, please pack the item in its original packing material and send your parcel using a delivery/courier method that allows tracking (i.e. a reputable courier service) with insurance protection. We are not liable for damaged, lost or stolen items that are enroute to us for such Exchange Request. The Customer is responsible for courier costs of the Exchange item(s). Exchange Request parcels are to reach us within 5 working days from the Customer's parcel dispatch date.
Kindly note that all Exchange Requests are dealt via email only. If you Exchange an item that does not meet the requirements for Exchanges set out above, we reserve the right to reject the Exchange Request and any request for an exchange. If the initial 48-hour period has expired, we will not review the Exchange Request.
Once your Exchange item is received according to the requirements stated above, we will send you an email notification to confirm our receipt of the item. We will inspect the item and notify you of our acceptance/rejection of the Exchange Request.
If you believe you have received the wrong item, please email us at email@example.com with your invoice number and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be 100% unworn, unwashed, unaltered, and with its original tags intact. If the correct item is no longer in-stock, store credit will be issued instead.
Questions? Contact us at firstname.lastname@example.org