Returns + Exchanges

Final Sale

All sale items are FINAL SALE. We are unable to process returns, exchanges, or provide store credit for any sale items.

Active Wear

We regret to inform our valued customers that we are unable to proceed with returns or exchanges for active wear items due to hygiene considerations. We prioritize the health and safety of our customers, and as such, we adhere to strict hygiene standards to ensure the integrity of our products. We appreciate your understanding and cooperation in this matter.

Full-Price Returns

We offer returns and exchanges for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order. Items must be;

a) Unworn
b) Unused
c) Unwashed
d) Unaltered
e) With its original tags attached
f) With original packaging intact

Merchandise received past 14 days will automatically receive store credit in the form of an A-JANE gift card.

We do not provide refunds.

An Exchange Request must be made via email.
The email shall include:
a) Invoice number
b) Invoice date
c) Picture of the item
d) Explanation of such Exchange Request

If your Exchange Request is approved, please pack the item in its original packing material and send your parcel using a delivery/courier method that allows tracking (i.e. a reputable courier service) with insurance protection. We are not liable for damaged, lost or stolen items that are enroute to us for such Exchange Request. The Customer is responsible for courier costs of the Exchange item(s). Exchange Request parcels are to reach us within 5 working days from the Customer's parcel dispatch date.

Kindly note that all Exchange Requests are dealt via email only. If you Exchange an item that does not meet the requirements for Exchanges set out above, we reserve the right to reject the Exchange Request and any request for an exchange. If the initial 48-hour period has expired, we will not review the Exchange Request.

Once your Exchange item is received according to the requirements stated above, we will send you an email notification to confirm our receipt of the item. We will inspect the item and notify you of our acceptance/rejection of the Exchange Request.

How long does a return or exchange take to process?

Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.

If you believe you have received the wrong item, please email us at with your invoice number and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be 100% unworn, unwashed, unaltered, and with its original tags intact. If the correct item is no longer in-stock, store credit will be issued instead.

Questions? Contact us at